Hexagon CX
image
image
image

We are part of your

Customer Success Team

We help you plug highly-skilled and vetted global talent into your business, so you can focus on Building Brilliantly.

Low staff turnover. Your hand-picked team will stay true to your brand culture and values.

Seamless integration with your team. Your hand-picked team will stay true to your brand culture and values.

Get in touch with us.

A Trusted Support Services Provider

We are adaptive customer care experts dedicated to elevating your customer satisfaction. Our mission is to enhance customer satisfaction by providing exceptional call handling, technical support, email assistance, and live chat services. Our team is committed to understanding your unique business needs and delivering personalized solutions that foster customer loyalty. With a focus on reliability and efficiency, we ensure every customer interaction is handled with professionalism and care. By partnering with us, you can trust that your customers will receive the highest level of support, helping your business grow through superior customer care.

In our case study, We delve into the challenges faced, the strategies implemented, and the results achieved. Take a closer look to see how we can impact your business to new heights.

150 +
5 Star Client Reviews
50 %
Reduction in Cost
27 Min
Average Response Time
Cross Channel Integration. Cross Channel Integration. Cross Channel Integration. Cross Channel Integration.
image

Email

Email is ideal for queries, allowing customers to reach out anytime. We ensure on brand responses aligned with your playbook.
image

CHAT

Chat offers real-time resolution with a human touch. Our services respond in your brand's tone, providing personalized help.
image

SMS

Quick and direct, SMS is great for conversational customer service. Our team ensures personalized, fast moving SMS chats.
image

SOCIAL

Social media inquiries are visible and popular with Gen Z. Our team responds swiftly to ensure positive outcomes and higher revenue.
icon Tech Stack

We Know Your Tech Stack

icon Support

Industries We Support

Retail and E-commerce

We provide seamless customer support that enhances shopping experiences, boosts satisfaction, and drives repeat business.

Healthcare and HealthTech

We provide exceptional customer support in the healthcare Trust us to enhance patient satisfaction and improve outcomes with professional and compassionate service.

Travel and Hospitality

We offer top-notch customer support in the travel and hospitality industry, including personalized call handling, booking assistance, and live chat. Enhance guest satisfaction with our professional and responsive service.

Transportation and Logistics

We optimize customer interactions, ensuring timely updates and efficient service for a smooth transportation experience.

Financial Services

We've got all your finance needs accounted for, from basic bookkeeping to advanced modeling Bring it all back in house to avoid the headaches of working with part time finance agencies

For Startups

We deliver scalable customer support solutions, helping startups build strong relationships and grow their customer base.
icon Pricing

Affordable Pricing Plans

Basic Plan

CSR Full-Time
$799
Monthly
What's included
  • 160 Hours per month
  • Dedicated Assistant
  • Any hours you want
  • Professional Support

Basic Plan

What you will get in this plan !!
$49.00
Yearly
This plan includes online consultation options for all users
  • Prepare Documentation
  • Brand Consistency
  • Quality Control System
  • International Business
  • Professional Support
Most Popular

Pro

CSR Team (5+ CSRs)
$3899
Monthly
What's included
  • 160 Hours per month
  • Dedicated Assistants
  • Free replacement
  • CX Success Manager
  • Professional Support
  • Any hours you want
Most Popular

Pro

What you will get in this plan !!
$159.00
Yearly
This plan includes online consultation options for all users
  • Prepare Documentation
  • Brand Consistency
  • Quality Control System
  • International Business
  • Professional Support

Enterprise

Large CSR Team
Book a Call
Monthly
What's included
  • All Pro Features Included
  • Full Customization
  • End-to-end teams
  • Any coverage needed
  • Customized billing
  • Security and Compliance

Enterprise

What you will get in this plan !!
$229.00
Yearly
This plan includes online consultation options for all users
  • Prepare Documentation
  • Brand Consistency
  • Quality Control System
  • International Business
  • Professional Support
icon Testimonials

What Client Say About My Work

Exceptional customer support from Hexagon CX—responsive, knowledgeable, and always willing to go the extra mile.

Maurice Melvin – Laptops Direct Enterprise ltd
CEO
ratings

Their contributions were so substantial that they felt less like an outsourced agency and more like co-founders or

Andrew Birt-UpSure
Founder
ratings

We were impressed by the flexibility and vast range of capabilities offered by Hexagon CX, which is rarely

Kabir S Sidhu – The Airbolt
Founder, CEO
ratings
icon Stay Connected

Let’s Work Together!

Address 8 The Green STE B Dover, DE 19901